Terms of service
Terms & Conditions
Last updated: 15/05/2026
Phoenix Orchids
ABN: 90 418 551 632
Central Coast, NSW, Australia
Email: admin@phoenixnativeorchids.com.au
Product Information
- All plants are sold as live botanical products and may vary in size, appearance, and colour from photographs.
- Flowering images are examples only unless otherwise stated.
- Variations in growth, colour, and flowering times are normal.
Pricing & Payments
- All prices are in AUD.
- Payments are securely processed through Shopify Payments, PayPal, or other listed payment methods.
- Shipping is calculated automatically at checkout.
Order Processing
- Orders are packed and shipped on designated shipping days.
- Processing times may vary due to weather or peak periods.
Shipping & Risk
- Once the parcel is handed to Australia Post or another courier, risk transfers to the customer.
- Courier delays and weather impacts are outside our control.
-Some states have strict quarantine laws. Orders may be cancelled if shipping is not permitted.
Live Plant Health Guarantee
- Plants leave our nursery healthy.
Returns & Refunds
- No change-of‑mind returns
- Refunds are at the discretion of Phoenix Native Orchids
Cancellations
Orders cannot be cancelled once packed or shipped.
Not Covered
- Weather stress
- Courier delays
- Incorrect care
- Flowering variation
Shipping Locations
We ship from the Central Coast, NSW.
We can only ship to New South Wales, Victoria and Queensland.
Methods
Australia Post Standard and Express.
Tracking provided.
Marketing Emails
Only sent with opt‑in.
Live Plant Disclaimer
Orchids are living plants and may vary naturally. Growth depends on buyer care and environment.
Biosecurity & Quarantine Notice
Phoenix Orchids complies with Australian biosecurity rules. Some states restrict plant movement. Orders may be cancelled if shipping is not allowed.
Intellectual Property
All branding, images, and content belong to Phoenix Orchids.